Privacy Policy
Last updated: February 27, 2026
Introduction
Normal Thought Technologies LLC ("we", "our", "us") operates AccessibleNotes. We are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.
What Data We Collect
Account Information
When you create an account, we collect your email address and password (stored as a secure hash — we never store your actual password).
Uploaded Documents
When you use our service, you upload images of handwritten notes and scanned documents for processing. We store these files temporarily to perform the conversion.
Usage Data
We collect basic usage data such as pages visited, features used, and error logs to improve the service.
How We Use Your Data
Document Processing
Your uploaded documents are sent to third-party AI services (Google Gemini and Anthropic Claude) for transcription. These services process your document images to extract text content. We do not control how these third-party services handle data beyond their published privacy policies:
Service Operation
We use your account information to authenticate you and provide the service. Usage data helps us identify and fix bugs and improve performance.
Data Retention
- Account data is retained as long as your account is active. You can delete your account at any time.
- Uploaded documents and generated outputs are retained while associated with your account. Deleting a note removes both the original upload and all generated files.
- Usage logs are retained for up to 90 days.
Third-Party Services
We use the following third-party services:
- Paddle — payment processing. Paddle acts as the Merchant of Record and handles all billing data. See Paddle's Privacy Policy.
- Google Gemini — AI-powered document transcription.
- Anthropic Claude — AI-powered document transcription.
Cookies
We use essential cookies for session management and authentication. We do not use tracking or advertising cookies.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your data
To exercise these rights, contact us at the email below.
Contact
For privacy-related questions, contact us at privacy@normalthought.com.
Changes to This Policy
We may update this policy from time to time. We will notify registered users of material changes via email.