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Terms of Service

Last updated: March 2, 2026

Acceptance of Terms

These Terms of Service are a legal agreement between you and Normal Thought Technologies LLC ("we", "our", "us"), the operator of AccessibleNotes. By accessing or using AccessibleNotes, you agree to be bound by these terms. If you do not agree, do not use the service.

Service Description

AccessibleNotes converts handwritten notes and scanned documents into accessible digital formats (PDF, DOCX, HTML, Markdown) using AI-powered transcription.

AI Processing and Third-Party Services

Your uploaded documents are processed using third-party AI services to perform transcription. Currently, we use services provided by Anthropic and Google. This means:

  • Document content is transmitted to these providers solely for the purpose of generating your transcription
  • We do not use your documents to train AI models. Third-party providers operate under their own data policies, which you can review on their respective websites
  • An anonymous account identifier is shared with providers for abuse monitoring purposes. This identifier cannot be used to determine your name, email, or other personal information

Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Providing accurate account information

Acceptable Use

You agree not to:

  • Upload content that infringes on others' intellectual property rights
  • Use the service for any unlawful purpose
  • Attempt to interfere with or disrupt the service
  • Circumvent any access or usage limits
  • Upload content designed to manipulate, exploit, or probe AI processing systems
  • Upload illegal, harmful, or abusive content
  • Attempt to extract system prompts, training data, or other proprietary information from the AI systems used by the service

Content Monitoring

We reserve the right to review content flagged by our systems or by third-party AI providers for abuse prevention purposes. If a provider flags content uploaded through your account as violating their usage policies, we may review your account and take action including suspension or termination.

Intellectual Property

You retain full ownership of all content you upload and all documents generated from your content. We claim no rights to your materials.

Data Handling

  • Uploaded documents are stored in our systems for processing and are retained so you can access your transcriptions
  • Documents transmitted to AI providers for processing are subject to those providers' respective privacy and data handling policies
  • You may delete your documents and transcriptions at any time through your account settings

Service Limitations

  • Transcription accuracy depends on handwriting legibility and document quality. We do not guarantee 100% accuracy of AI-generated transcriptions
  • AI-generated content should always be reviewed and edited by the user before sharing. You are responsible for verifying that transcriptions are accurate and complete
  • Exported documents should be tested for accessibility with appropriate tools (e.g., screen readers, PDF accessibility checkers) before distribution. While AccessibleNotes aims to produce well-structured, accessible output, the final responsibility for ensuring documents meet your accessibility requirements lies with you
  • Service availability may be interrupted for maintenance or due to circumstances beyond our control

Payment and Billing

Payments are processed by a third-party payment provider. By subscribing, you agree to their applicable terms of service.

Subscription Plans

  • Accessible Notes is offered as an annual subscription
  • The subscription includes a weekly page quota that resets every Sunday at midnight UTC
  • Each page of a document you process counts as one page toward your weekly quota
  • See Plans & Pricing for current plan details and pricing

Free Pages

  • Every account includes 100 free pages for use without a subscription
  • Free pages do not expire
  • Free pages are consumed when documents are processed outside an active subscription period
  • Once free pages are exhausted, a subscription is required to continue processing documents

Refund Policy

We offer a full refund within 30 days of any payment, no questions asked. After 30 days, subscription payments are final.

If you experience a technical issue that prevents the service from working as intended, contact support@normalthought.com and we will make it right.

Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time. Upon termination, your data will be deleted in accordance with our Privacy Policy.

Limitation of Liability

AccessibleNotes is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

Governing Law

These terms are governed by the laws of the State of Delaware, United States.

Changes to These Terms

We may modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms. We will notify registered users of material changes via email.

Contact

For questions about these terms, contact us at legal@normalthought.com.