Canceling

How to cancel

You can cancel your subscription at any time from your account settings. There are no hoops to jump through — the option is right there in your account.

What happens when you cancel

Cancellation is not immediate. When you cancel:

• Your subscription is scheduled to end at the close of your current billing period.
• You keep full access to Accessible Notes — including processing new documents — until that date.
• You won't be charged again after the period ends.

Changing your mind

If you cancel and then decide you want to keep your subscription, you can undo the cancellation before your billing period ends. Your subscription will continue as normal and you won't lose any time you've already paid for.

After your subscription ends

Once your subscription period ends:

• Your notes remain accessible. You can still read and export documents you've already processed.
• Free pages may still be available. If you haven't used all 100 of your lifetime free pages, you can continue processing documents until they run out.
• Otherwise, subscribe again to continue. Your existing notes will still be there when you come back.

If you resubscribe later, you'll subscribe to Scribe and pick up where you left off. Your existing notes will still be there.

Refunds

Accessible Notes has a 30-day refund policy on any payment. If you've been charged within the last 30 days — whether for a new subscription or a renewal — you can request a full refund on that charge. Contact support and we'll process it promptly, no questions asked.

Refunds are processed through Paddle and typically appear on your bank statement within 5-10 business days as a credit from PADDLE.NET* ACC NOTES.

Something else going on?

If you're canceling because of a specific problem or because something isn't working the way you expected, support is happy to help. Sometimes an issue can be resolved without needing to cancel at all.